Easy Room Match — Booking Terms & Conditions

EasyRoomMatch connects people looking for a room in Malta with renters who have one — flatmates, owners and property managers. We act as an intermediary: we are not the owner of the rooms and we are not a party to your rental agreement.

Contact: WhatsApp +356 7930 9634 · easyroommatch.mt@gmail.com

Our service includes:

• Matching you with rooms that fit your profile
• Verifying rooms and renters before you pay anything
• Arranging your viewing — in person or by live video
• Coordinating the process until your move-in
• Personal support on WhatsApp
• First Month Protection (see #first-month-protection)

The Tenant Protection Fee is a one-time fee of €425, paid to EasyRoomMatch when you secure your room, together with the contract and deposit. It covers our service: verification, matching, viewing and support. It applies per successful booking, not per client — each new booking carries a new fee.

Your booking is confirmed when all three steps are completed:

1. The rental contract is signed with the renter
2. The deposit is paid to the renter
3. The Tenant Protection Fee is paid to EasyRoomMatch

Paying only the fee does not reserve the room.

• Tenant Protection Fee → EasyRoomMatch, when you secure the room
• Deposit → the renter, at contract signing
• First month's rent → the renter, on move-in day
• Monthly rent → the renter

EasyRoomMatch never collects or holds rent or deposits.

Before booking, you view the room (in person or by live video) and receive the listing details. Anything stated in the listing or visible during the viewing is considered accepted.

First Month Protection starts on your move-in date and lasts one month. It is a safety net for serious issues that were not disclosed in the listing and could not reasonably be seen during the viewing — for example, a key advertised feature is missing or the room doesn't match its listing.

If this happens, message us on WhatsApp within your first month with photos and details. Our team reviews the case. If it's covered, we offer one relocation to another verified room, with no new fee.

Not covered: changes of preference or plans, anything stated in the listing or seen during the viewing, and issues caused by the tenant.

Rent and deposit are part of your agreement with the renter. We'll help you communicate with them, but we can't guarantee their return.

• If the renter cancels before your move-in for reasons outside our control, we first offer you an alternative room. If you prefer to look on your own, or we can't find a suitable alternative, we refund the Tenant Protection Fee in full.
• If your issue is covered by First Month Protection and we can't find a suitable alternative, we refund the Tenant Protection Fee in full.
• A covered relocation does not carry a new fee.
• In all other cases (e.g. change of plans or preferences), the fee is not refunded, as the service has been delivered.

Your rental agreement is between you and the renter. It sets the rent, deposit, duration, notice period and house rules — and any question about them is resolved with the renter under that agreement. These Booking Terms only cover EasyRoomMatch's service and the Tenant Protection Fee.